Privacy Policy
Home Xpress is committed to providing transparent, honest, and professional moving services. This website policy is intended to clarify all conditions and expectations involved in using our services. We aim to make it clear and easy to understand for all users and customers.
When you submit information via the website form, we collect essential details such as your full name, phone number, pickup and delivery addresses, description of items, and contact method (e.g., LINE ID). This information is used solely for quotation purposes, service coordination, and communication. All data is securely stored and never shared with third parties, unless required by law. If you wish to update or delete your personal information, please contact our team directly.
Our services are available only within Thailand. We handle home, condo, office, shop, and general item relocations. We do not offer international shipping or transport of prohibited items. If the information provided is inaccurate—such as significantly more items than declared—Home Xpress reserves the right to adjust pricing or vehicle type on the service day to match the actual scope of work.
For fragile or damage-prone items, our team will provide protective wrapping by default. Customers do not need to request this in advance. If there are specific items of high value or items requiring extra care, we recommend informing us in advance so we can make appropriate arrangements.
A booking is only considered confirmed when a deposit of 50% of the total service price has been received. Until the deposit is made, the booking remains unconfirmed and may be reassigned to another client without notice. The remaining balance must be paid in full on the day of service, either before or during the moving process.
Customers wishing to cancel must notify us at least seven (7) days before the scheduled service date to receive a refund of 90% of the deposit (after deduction of basic processing fees). Cancellations made within seven days of the move date are non-refundable under any circumstances. Rescheduling is allowed with at least three (3) days’ advance notice, and confirmation will depend on team availability for the new requested date.
If Home Xpress must cancel or postpone the service due to force majeure—such as extreme weather, vehicle failure, accidents, or safety concerns—we will notify the customer promptly and either refund the full deposit or propose a new service date, as agreed by both parties.
In the event of damage to property during transport, Home Xpress will conduct a careful review. If there is no clear and direct evidence that the damage was caused by our moving process or staff, the company reserves the right to decline liability or compensation. However, we are committed to fair and cooperative investigation in all cases and will work with the customer to find an appropriate and reasonable resolution whenever possible.
For any questions, support, or follow-up communication, customers can contact Home Xpress through our LINE Official Account, phone number, email, or the website’s contact form. If any issue arises after the service is completed, we request that you notify us within 24 hours so that we may investigate and respond promptly.
Thank you for choosing Home Xpress. We appreciate your trust and are committed to handling every move with care, safety, and professionalism from start to finish.